Accessibility & Practical Pilgrim Support

Accessibility & Mobility at the Two Holy Mosques

Wheelchairs, electric carts, accessible routes and support services.

Applies to Hajj & Umrah

Knowing what assistance is available and where to find it can make movement through the Two Holy Mosques considerably easier.

Practical guidance based on information from official Saudi authorities.

Makkah Mukarramah

Al-Masjid al-Haram

Al-Masjid al-Haram provides a range of accessibility and mobility services to assist elderly visitors, wheelchair users and people with disabilities.

Manual wheelchairs

Electric mobility carts

Designated wheelchair and cart routes

Accessible entrances and ramps

Elevators and escalators

Accessible prayer areas

Braille Qur'ans

Hearing assistance and sign-language interpretation

Guidance and assistance services

Availability and operating arrangements may change during busy periods, Ramadan and Hajj. Follow current on-site signage and official instructions.

Official mobility service

Book a Mobility Cart

The General Authority for the Care of the Affairs of the Grand Mosque and the Prophet's Mosque provides an official Unified Mobility Platform.

Use the official platform for current availability, prices, operating arrangements and booking options.

Book a Mobility Cart

Accessible Routes at Al-Masjid al-Haram

Official accessibility guidance identifies dedicated routes for wheelchairs and mobility carts, including Ajyad Bridge in the western courtyard, Shubaikah Bridge near Gate 64, the route towards Marwah through the eastern courtyards, and designated elevators and escalators with accessibility signage.

Ramp-equipped gates

Gate 68Gate 74Gate 79Gate 84Gate 89Gate 90Gate 93Gate 94

Special bridges including Ajyad, Shubaikah, Marwah and Arqam are also equipped to assist movement.

Access arrangements may change according to crowd-control requirements. Confirm the current route using on-site signage and official guidance.

Interactive Navigation at the Two Holy Mosques

The Two Holy Mosques Authority provides an interactive navigation system to help visitors locate gates, prayer areas, restrooms, elevators, escalators, service offices, accessibility routes and other important facilities.

1
Look for the nearest official 'You Are Here' map sign
2
Scan the QR code on that physical sign
3
Allow the navigation system to open from the location linked to that sign
4
Select the facility or destination you need
5
Follow the suggested route

YOU ARE HERE

EXAMPLE ONLY

Look for these “You Are Here” QR boards

When at the Two Holy Mosques, scan the QR code on the nearest official “You Are Here” sign so the navigation system can identify your current location.

The illustration is intentionally non-scannable. Each physical QR sign may relate to a specific location.

Madinah Munawwarah

Al-Masjid an-Nabawi

Al-Masjid an-Nabawi provides accessibility and mobility services for elderly visitors and people with disabilities.

Manual wheelchairs

Electric mobility carts

Accessible pathways and entrances

Ramps and elevators

Accessible prayer areas, restrooms and facilities

Braille Qur'ans

Sign-language support

Multilingual guidance and field assistance

Interactive digital maps

Interactive digital maps are available through QR codes at the gates of the Prophet's Mosque courtyards. Scan the official QR sign nearest to your location for navigation assistance.

Mobility services are available from designated locations and service points. Availability and operating arrangements can change according to season and crowd-management requirements.

Before You Go

I know whether I may require a manual wheelchair or electric cartI have checked the official mobility booking platform where applicableI know to look for official 'You Are Here' QR signs inside the Two Holy MosquesI know that the nearest QR sign should be used so the map starts from my current locationI have allowed additional time during busy periodsMy companions know where to meet me if we become separatedI know that official staff and service centres can provide guidanceI will follow current crowd-control instructions even if they differ from a previously published route

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Official Sources

General Authority: Grand Mosque services for elderly visitors and persons with disabilitiesOfficial Saudi source

Accessibility services

General Authority: Unified Mobility PlatformOfficial Saudi source

Unified Mobility Platform

General Authority: Grand Mosque field servicesOfficial Saudi source

Grand Mosque services

Pilgrim Experience Program: Smart mobility system at the Two Holy MosquesOfficial Saudi source

Smart mobility system

Pilgrim Experience Program: Interactive navigation system and QR accessOfficial Saudi source

Navigation and QR access

Pilgrim Experience Program: Interactive map access through on-site QR codesOfficial Saudi source

On-site QR navigation

Saudi Press Agency: Accessibility services at the Prophet's MosqueOfficial Saudi source

Prophet’s Mosque accessibility

Saudi Press Agency: Unified Mobility Service at the Two Holy MosquesOfficial Saudi source

Unified mobility service